You all are the best! I truly appreciate the support and the entire SilencerShop team! A+ service and support!
2023-08-30 15:20:50
Kate, I want to thank you and your team for excellent customer service throughout this process. I'm a customer for life.
2021-05-20 16:54:24
thank you for straightening out an order problem today (foobar on email for my account when placing order)... you folks are doing a great job and it is appreciated (have two cans already through your kiosk at my LGS) - amazingly rapid response - quite remarkable! a virtual beer is due to your IT folks!
2021-01-21 16:19:20
Hello. My tax stamp came in today and I just picked up my Omega 9K from my local FFL. Approximately 10 1/2 months since ordering and about 10 months since tax stamp check was cashed. I just wanted to say THANK YOU to everyone at SilencerShop for making this process as smooth and easy as possible for me despite the ridiculous ATF hoops required to jump through. I have been recommending SilencerShop to everyone I know that asks me about the process. And thank you for continuing to serves us during these crazy times!
2021-01-21 16:18:53
Awesome!!! Could not have made it any easier! You were a pleasure to work with! Customer service all over the country needs to come take the Mark Customer service course! You went above and beyond to make sure I was taken care of.
2021-01-21 16:16:43
Thank you Matt! I've worked with a ton of vendors over the years, in a number of industries and I can honestly say I've never found the level of customer service that you, Zachary and the entire Silencer Shop team provides. It's truly outstanding.
2021-01-21 16:15:39
I just wanted to give Aisha a pat on the back for a job well done. She took care of my needs in a speedy and respectful manner.
2021-01-20 23:39:30
I simply wanted to reach out and let you know Aisha should be considered a valuable part of your organization. Treat her well and keep her around!! She’s a truly excellent asset to your organization.
2021-01-20 23:38:46
I wanted to just drop you a note and again, tell you thank you to you and your team for making the suppressor purchasing process so simple and so easy. Doing this day to day, and every day, I don’t know if you can appreciate HOW simple it truly is. Therefore I wanted to share a quick story of how simple my process was. Last week, as I was on vacation in Alaska I got an email that my suppressors were in and that I had to complete my DocuSign paperwork. I want it to be known and brag that because of how simple your process is, and how streamlined you and your team have made things, as I was able to complete and sign my Form 4, in Alaska, hiking on a glacier, from my iPhone. You can’t make that up!!!!!!
2020-08-03 15:01:04
Thank you very much for being so helpful, your customer service is second to none.
2020-08-03 14:59:08
Kate, You are one of the reasons I buy my silencers from you guys. My issue was important to you and it was handled professionally and quickly.
2019-11-14 20:31:47
You are seriously great! I can not tell how nice it is to be working with folks who take such good care of their people. I just really appreciate the kindness and effort. Thank you for keeping me posted.
2019-09-05 20:48:39
Hey, I just want to say how awesome your company is. Thank you for being so competent. It is highly refreshing. Thank you for being amazing.
2019-03-08 18:53:24
I am a believer in compliments being more important than complaints. I just wanted to drop a line to brag on Zachary for his exceptional customer service, and diligent replies to an uneducated customer. He went above and beyond my expectations. I never felt like he was upselling me or pushing me towards an inferior product for sales purposes. I am a newbie to suppressors, but after he shared his knowledge of them I can undoubtedly tell you I’ll be a lifetime customer to the SilencerShop.
2019-01-31 18:19:47
Thank you ! - also, good on you guys for simplifying the process so much. It was great to just walk into the shop and use the kiosk. I should have done this a long time ago it’s a breeze.
2018-11-27 18:42:45
Excellent. You guys have the best customer service…that’s why this is my 3rd can that’s I’ve bought from you and my first firearm!
2018-11-19 19:31:15
This process has been so great so far and I appreciate the reply and help throughout the process very much. I will be using you guys exclusively for my nfa purchases.
2018-09-14 21:25:40
Thank you for quick followup. I just purchases the 2nd tax stamp. Your online website/resources is outstanding. Definately will return for future business.
2018-09-10 23:02:58
Jay and Laurie, I wanted to thank you and everyone else at silencer shop for the wonderful customer service I received when the USPS failed to deliver my package. I was well taken care of and you guy took the time to help me and ensure my satisfaction. I will be continuing my business with you for all of my silent needs.
2018-07-27 13:22:12
Thanks ... i will DEFINTELY use you guys ... GREAT service and have been excellent to work with.
2018-07-03 21:41:01
Thanks so much guys! Y"all have made this process painless and easy!
2018-07-03 21:40:38
Thank you! You guys (multiple times I had questions) have all been awesome.
2018-04-18 17:09:06
1st off I have been waiting on this promo to order my 1st silencer. I could not believe how easy it was with these guys and their kiosks in my town. Almost was too easy and felt like it should have been harder. I was in Las Vegas this weekend, saw the promo, called them up, they helped me and took order by phone, got back into town today and literally spent 10 min max at the kiosk and I'm done! Could not ask for a better process.
2018-04-17 19:20:32
Thank you, and everyone at Silencer Shop, for your outstanding customer service as usual!
2018-04-17 17:29:33
Thank You. Your customer service has been repeatedly great. I will be buying again soon from you.
2018-04-09 18:48:10
Thank you for your assistance and to Silencer Shop for making the process enjoyable to go through to purchase these items.
2016-11-28 22:11:13
That's fantastic! You folks are outstanding to do business with. Thanks again.
2016-11-23 23:40:38
I applaud the professionalism of your business. I have worked with Jay, and your staff provides EXCELLENT communication, and guidance. In fact I recommended your business to a friend.... The truest form of compliment is to recommend a business or service to others.
2016-11-22 18:59:59
Thanks again.... Kiosk idea is great.
2016-11-22 18:58:55
Great. Got my Flashcomp I ordered form you all to replace it, and the pouch to hold it all. LOVE the silencers! Might just be the most fun I’ve had shooting in 25+ years. You all are awesome.
2016-11-18 22:38:31
You guys rock, I just sent our local city PD over to you guys to buy Surefire cans.... Thanks for doing what you do.
2016-11-17 19:17:35
You guys don't have blood in your veins, y'all have Awesome Sauce in your veins!!! I'm on your website now looking for another can, but I'm trying to make myself wait for November... :)
2016-11-11 22:49:48
I would like to say, “THANK YOU” to all of the employees’ within your organization who have assisted me in purchasing suppressors, completing the Trust documentation and guiding me thru the registration process. I have called your office on three occasions looking for assistance or status on my orders and received nothing less than top notch customer service on all three occasions. Your representatives have assisted me in getting answers to my questions and provided the guidance needed to complete my orders. Their knowledge of the process is outstanding and their attitude and desire to assist is unparalleled. Because this is the first year Iowa has allowed residents to possess suppressors, I believed the process of purchasing them would be cumbersome at best. I am truly amazed at how pleasant your team has made this experience. Thank you!!!
2016-10-24 18:57:17
Silencer Shop Guys, I just wanted to say thanks for the great service that you gave me on my latest suppressor purchase. It took about eight months to get here, but there were no surprises when it did. You guys obviously have the best Class III business plan in the country and it shows in the quality service that you provide. I look forward to doing business with you again soon.
2016-10-24 14:51:59
This is the first time I have ordered from you guys and I must say how impressed I am at the customer service. I will definitely recommend you to my friends who plan on getting into the suppressor game. Thanks again.
2016-10-19 21:58:38
Awesome - thanks, Paul! SID is a great idea - and you guys are excellent in your support for us at the local level! Thanks for your help!
2016-10-19 21:58:18
You guys are the best at what you do , and I will be using your company again . I hope real soon.
2016-10-12 22:40:15
...I appreciate the information. I'll certainly recommend you guys to anyone I meet needing this kind of service.
2016-07-25 16:29:23
You guys ROCK!
2016-07-18 14:27:06
As a first-time buyer and someone who designs websites, I'm impressed! Great customer experience. That really was the easiest way to buy a suppressor!
2016-07-08 22:15:36
You folks just make this so easy.
2016-07-08 13:54:46
To all the guys [and gals] at Silencershop, I just wanted to tell you I appreciate what you are doing for those of us wanting to own and enjoy suppressors. I have bought quite a few suppressors from you in the last few months.... Thanks again to the guys on the phones and everyone else for making NFA items more accessible. I'm looking forward to the kiosks and hope you keep coming up with better ways to lower the cost of these items and streamline the purchase process.
2016-07-08 13:54:20
You've got a customer for life, by the way.... Nothing but fantastic service so far. Thanks again!
2016-07-07 15:47:20
...I would like to take this time to thank you for your professionalism and excellent customer service.
2016-07-07 00:40:15
You are awesome. You guys run a top notch business.
2016-07-06 21:26:26
I purchased my second suppressor from you this past year, a Griffin Checkmate QD. My first was a Mack Brothers suppressor from [another dealer] a year earlier. I decided to use Silencer Shop for all my future NFA purchases for a variety of reasons: 1.) Service - Ease of Paperwork Filing. 2.) Service - Expert knowledge of your staff to answer questions to help make my final purchase decision. 3.) Pricing / Selection. 4.) Wide range of Powered Dealer Locations. I wanted to say thank you for focusing your business model on SERVICE. I picked up my Griffin Checkmate QD 2 weeks ago and loved my shopping experience with SilencerShop. You made life that much easier for me. Watching your youtube videos online, I realized you had a number of other good videos instead of just product demonstrations. After watching your video on how to E-File a Form 1 for a Short Barrel Rifle, I thought, "No, it can't really be that easy..." I followed the video, and sure enough - I just successfully submitted my Form 1 for my first SBR. Now the wait begins yet again! This week I'm sitting at home recovering from a surgery, and I read on the Firearm Blog that you've decided to PROACTIVELY minimize the inconvenience of Ruling 41F... http://www.thefirearmblog.com/blog/2016/05/25/exclusive-silencer-shop-outlines-new-41f-system/ I love your ideas on Kiosks, and Smart Phone App to make future purchases & paperwork far more simple! My NFA trust has members in two different states, so getting everybody together with a notaries, and witnesses to even form the trust was difficult to begin with! Your newly proposed system will be invaluable for future additions to our NFA trust! Your unprecedented level of amazing service, and your focus on service in your business model has made myself, our Co-Trustees, and many of my other friends and co-workers, into lifelong Silencer Shop customers! Thank you!
2016-05-31 22:59:35
Just picked up my Can. Thanks all. The Silencer Shop made this very easy. From the Trust creation to the delivery of my Can. Great Job!
2016-05-31 13:34:52
That is incredible Patrick. I couldn't be more happy and satisfied than I am now! Service like that is why I just bought one more suppressor 30 minutes ago haha! Just need to wait till pay day next week to get the tax stamp! Again though, thank you so much for the excellent service. I just referred a buddy of mine to purchase from you guys before July hits and it looks like he will. Good day to you too man.
2016-05-25 21:28:26
Very glad to be doing business with you guys.
Kevin (Dealer)
2016-05-17 17:37:29
I want you to know that you have an important asset on your team at silencer shop in sales, service and customer support. Thanks to Mr Mallette, I will be a lifetime customer of your store.
2016-05-16 19:34:06
I really appreciate the Great work you are all doing.
2016-05-16 13:32:29
You guys are awesome! Best of the best. Thank you for your time.
2016-05-16 13:32:03
You guys rock! Thanks soooo much!!!
2016-05-16 13:31:38
As has been my experience in the past, EVERY interaction I’ve had with SilencerShop this has been a 10/10. I really appreciate the customer focus and look forward to being an ongoing customer. Thanks again,
2016-05-11 21:14:40
The Silencer Shop is just too easy. I intend to promote you to all of my shooting friends.
2016-04-29 22:12:06
I just received a review request for Layman's gunship about my purchase from you. I submitted a review, and failed entirely to mention how pleased I was to do business with you. As unpleasant as the waiting period is, I sat in confidence that my paperwork was in order and merchandise on the way in due time. The first days and weeks can be a bit nerve wracking, but your communications provided transparency into the process, validation of my paperwork, and fully managed my expectations. I've recommended purchasing from you to my friends, and expect to give you future business directly. Thank you for your incredible service and fair pricing Silencer Shop.
2016-04-27 17:49:58
Makes sense. Everything looks perfect.... Your process is so quick.
2016-04-15 14:34:04
Excellent job!
2016-04-15 14:33:34
Everything I’ve heard about your customer service is true – you guys are great!
2016-04-05 16:45:14
Mrs. Laurie, you are amazing. So far, your company has lived up to it's reputation. I went through you to purchase my suppressor because the overwhelmingly positive feedback I have received from my colleagues and I have to say I am happy to do business with you.
2016-03-31 20:49:36
Hey Sheri, Again THANK YOU SO MUCH!!!! I am blown away at how simple you have made the process and how quickly you respond to emails!!! I will be using and ONLY using the Silencer Shop for all future purchases!
2016-03-11 21:38:04
Thank you very much for accommodating this morning. You all make the entire process as easy and/or hassle-free as you claim it to be. Perhaps even more so. Thanks again!
2016-03-09 20:41:51
Keep up the awesome work. I love your company and how whenever I email your team is always ready and willing to help out!
2016-03-03 18:01:02
This my first suppressor and did a lot of looking online before I bought one. Your website is by far the best one. Lots of information and user friendly.
2016-03-03 17:27:12
Thank you Chase. Your response time and thoroughness are great. FYI.. I have now started to use Silencer Shops very PERSONAL customer service as a standard by which to measure other companies that I deal with. Needless to say, Silencer Shop is second to None! Thank you again.
2016-03-01 14:45:55
Hi Guys, Just wanted to say thank you for the fast service on my last two suppressor buys. They were delivered to my local dealer just as you said and everything went off without a hitch. I love the Gemtech Halo and One by the way.
2016-02-25 16:27:20
I just got the call and the stamp is in! I feel like a kid on Christmas. You guys have been awesome through the whole process and I would like to thank all of you at Silencershop. I will certainly recommend you to everyone I know. Cheers!
2016-02-18 22:53:43
Thank you for such an incredibly quick response. I have done a lot of business during these past 60 years as a shooter and your company really stands out as to the high degree of professionalism and service. During that time I served on the NRA BOD, Chair of USST and President of SCI and two of its chapters. So, I know the industry.
2016-02-12 22:10:17
I am enjoying buying from your shop infinitely more than from others. I had purchased a silencer from another website and I couldn't get them to answer the phone or email. So I canceled that order and ordered from you.
2016-02-03 15:42:01
Thanks Meredith. Great customer service. You guys definitely have my future business.
2016-01-28 17:09:05
I want to articulate that the program you all have in place is great, my suppressor sales have increased by 110%....
T2 Tactical Firearms
2016-01-25 14:35:52
Bravo sir! Since becoming a dealer with you guys our suppressor sales have had a great boost! Thank you to you and your team!!!
2016-01-15 18:14:52
I just want you to know, your service is absolutely outstanding. I am massively impressed with you guys. You'll get more sales from me.
2016-01-08 23:42:25
I can’t begin to tell you what a good experience I had working with silencer shop. You guys were awesome every step of the way and you have perfected customer service on a transaction that takes several months to complete. Thank you!
2016-01-06 21:07:46
I really appreciate your quick response to the matter. This is why I have used SS for all of my silencer needs. Thanks for once again exceeding my expectations!
2016-01-04 21:36:17
Merry Christmas, I love you guys. Thank you for the stellar customer service and making this ridiculous overly regulated process as painless and streamlined as it can be.
2015-12-24 15:12:12
You guys are TOP NOTCH with your service and customer support , I have purchased many cans from you guys and the process could not be any easier.
2015-12-23 15:07:50
Just placed our first order with you guys and I wanted to let you know it was an excellent experience. Perfect website layout, search features, and ordering process. Keep up the good work.
Family 1st Pawn
2015-12-15 22:54:08
I just picked up my Omega from Jeff at Hall's Firearms, and I wanted to pass along some positive feedback. Jeff was very patient for a rookie like me, and he was willing to answer all of my questions.... I couldn't have asked for a better experience, especially on my first suppressor purchase. To be honest, Silencer Shop made this a painless buying experience for a rookie like me. That hardest part was the wait! Thank you! Best regards,
2015-12-14 15:33:51
Thank you gentlemen. You are a class act.
2015-11-20 14:51:44
Please pass my thanks along to Daniel who is fantastically patient, personable, knowledgeable and a real professional. I would highly recommend dealing with him.
2015-11-09 18:04:46
You guys are the best!!! I will always be a customer for this reason!
2015-11-05 14:12:55
I just wanted to take a minute of your time to thank you folks so very much. You made this process so easy, simple and worry free. I have several co-workers who have ordered through your company and they were the ones who recommended you. I am looking forward to ordering from you again in the near future. You are the true definition of customer satisfaction.
2015-11-04 14:42:06
Thanks! Prompt addressing my questions as always…I wanna say Silence rShop has been great with answering any questions I've had and I will def. consider ordering another silencer from you.
2015-11-03 22:44:26
Thank you for the awesome status updates. THAT in itself upgrades the user’s experience to IMPECCABLE. Thank you folks.
2015-11-02 20:07:36
I wanted to take a moment and thank all of the employees at the Silencer Shop for all of their help in regards to pre-order questioning, a smooth purchase process, and the wealth of knowledge demonstrated when helping me trouble shoot new products. It is my experience that the Silencer Shop maintains a certain combination of knowledge and professionalism that is simply unmatched in the industry. I use suppressors in my Hog Patrol business, and simply put you have gained a customer for life. I cant thank you enough, and look forward to continue doing business in the future.
2015-10-29 22:58:34
Thanks so much! You guys have taken over the world.
2015-10-26 13:28:06
Thank you. The overall experience and communication has been fantastic. I appreciate what you guys do. Thank you again.
2015-10-22 22:11:58
Thanks again, I have recommended Silencer Shop to all of my gun buddies. You guys are great!
2015-10-20 22:23:25
Already very impressed with your company's customer service. Again thank you very much!
2015-10-16 22:49:00
I received the suppressor today. Thanks a lot for the extras. The Tactical Suppressor Removal Tool was a tool I didn’t know I needed, and now that I have it, I don’t think i could own one with out it. Plus, thanks for the QR code in the transferee’s box. Decoding it made my night. Pretty much a flawless transaction, and I appreciate the work you guys did to make it easy for the first timer. Silence is golden.
2015-10-15 21:28:38
You guys absolutely ROCK! Thank you! STAY VERTICAL!
2015-10-12 14:57:11
You guys fricking rock!!!!!
Captain Michael
2015-10-08 14:54:58
I didn't realize you had switched your business model in recent months. Hard to imagine how much better the process could have been. I have never completed a multi-step online transaction any easier than you all made it.
2015-10-08 14:53:21
Thank you very much, just got my Saker last week from you and couldn't have been happier with the transaction.
2015-10-05 22:54:52
Hello Roy. You guys are ALL AWESOME!. Blessings all around. Thanks again.
2015-10-05 22:52:24
I really appreciate the communication and the professionalism you all display. Top Notch Customer Service.
2015-10-02 22:13:58
Wow, that was quick, and excellent! I have to say, when it comes to customer service you guys have been the best, from my first inquiring phone all all the way. We will be doing more business over the years I am certain.
2015-10-02 14:03:58
Paul, Thank you so much! Awesome customer service! I'll be ordering more muzzle devices soon (and probably another can or two).
2015-09-18 16:51:20
You went above and beyond and I appreciate your commitment to your customers! I will be sure to mention your great customer service to others as I "recruit" more suppressor owners. Wish I would've known about trusts when I applied for my original suppressor tax stamp but I will be sure to educate my friends about them. Thanks again!
2015-09-09 19:14:39
Thanks again for taking the time to answer all of my questions today. Your overall professionalism, excellent customer service, and institutional knowledge of all things silencer allowed me to make an informed decision regarding my recent purchase. I'll be sure to pass my favorable experience with Silencershop.com on to my friends and colleagues. Your prices are great as well, so I'll definitely choose your store again for future purchases. Now, I just hope that ATF can process my Tax Stamp some time before I retire.
2015-09-05 16:46:03
Roy, Many thanks for your prompt and detailed response to my e-mail. I had no doubt that Silencer Shop would respond in a positive manner with a remedy for the issue described in my message. I am very pleased with my experience with Silencer Shop and more importantly, the excellent communications whenever I had a question or other request…I will be placing an order for another piston and muzzle device in the near future and will continue to make Silencer Shop one of my preferred suppliers. Again, my thanks for the excellent customer service.
2015-09-01 22:08:41
Couple friends of mine just bought their first suppressors (via trust) over the past few months and only last week were able to submit their form 4's to the ATF between waiting on Form 3's, shipping times, checks clearing, and actually being able to make it over to the FFL of their choosing to fill out the paperwork. Me? I decided to jump into it as well (also via trust) and called the same FFL, told him about what I wanted to purchase from SS, he was set up as a dealer in less than 24hrs, I ordered my suppressor a week later and everything was taken care of for me in 10 minutes form adding everything to the shopping cart to uploading my trust, etc. I gotta say I'm nothing but impressed and my buddies are quite jealous that we'll all most likely be getting our suppressors at the same time only mine will have taken far less of a wait. I'm impressed with the model so far. Thanks!
2015-09-01 14:59:43
Thanks Paul. I so appreciate your genuine customer service. I am now understanding that this approval process would easily be quite overwhelming - and maybe intentionally intimidating for a reason. However, as your "tag-line" expresses so clearly, you have made the process of legally owning this type of product very simple and most importantly - trustworthy. Trust is the bedrock of all business and in short order, you have established it with me.
2015-08-27 22:13:56
I'm always impressed by the service I get from your Team. Thanks!
2015-08-27 19:32:26
I really appreciate your support in acquiring 7 suppressors over the last year. Not only did you make the buying process simple, the technical support provided was extremely helpful.
2015-08-12 14:33:24
Sir I do greatly appreciate your time in answering my questions. When ever I talk about suppressors everyone points me in your direction. I can see why. Thanks again.
2015-08-07 17:18:13
Man you guys are good. Thanks!
2015-08-06 22:49:31
Thank you! You folks are so responsive. Much appreciated. Definitely breeds loyalty!
2015-08-04 17:24:51
Thank you. You guys are amazing!
2015-08-04 17:18:06
Will do Chase. Thanks for assisting me with the purchase. Everyone I know that has had interaction with you guys, including myself, had a great customer service experience. In the end, that is the main thing I care about in picking companies I really like going back to. I appreciate you walking me through the process and answering all my questions.
2015-07-31 18:05:42
Thank you sir. You are punctual and precise as always.
2015-07-29 21:12:41
Your customer service is 2nd to none you guys ROCK and you have a customer for life!
2015-07-18 17:11:38
Hello Silencer shop, I know you must be awfully busy- I shall try to keep this succinct. My first transaction with you was absolutely flawless in every way. I am at a loss to find an area of improvement. My physical transfer was with Randall Schwarb of Paragon Arms (through the Silencer Shop), and he was also exemplary in every way. Like yourself, he exceeded all expectations. I look forward to dealing with you both again. Thank you so much!
2015-07-10 14:40:35
Great! Thanks for the heads up. I was skeptical about ordering a can online, but you have really made the process simple. You've created a repeat customer in me.
2015-06-30 17:32:45
Thanks for making this so simple even I could get it done! :) I picked up the silencer yesterday and, since I spent the past 6 months putting 51T muzzle breaks/flash suppressors on anything with a barrel, I was shooting quietly in seconds! Thanks again,
2015-06-25 21:43:13
Thanks! You are fast and thorough. Everyone at your company has consistently provided top notch customer support.
2015-06-22 13:48:34
Yes sir, thank you! I really appreciate all of your help your process is fantastic, it's helped me get into NFA items that I have ended up really having fun with!!
2015-06-19 19:08:45
Thank you very much. I love your service.
2015-06-19 17:17:50
You guys are first rate! Thank You
2015-06-18 18:08:14
Gents, I received my Harvester and want to tell you "well done and well organized". You've made it simple for someone interested enough in a silencer to go through the acquisition process, to do so. Its a big deal and you handled it well.
2015-06-13 17:39:21
Thanks Roy. That's why I buy everything for you guys. Have a good day!
2015-06-09 16:27:20
Yippee !!! Thanks again for the awesome service.
2015-06-03 14:03:24
For so long I thought acquiring a silencer was, aside from the cost, a monumental pain in the rear. So I just wrote it off as something I would probably never do, even though I am retired and have “lots of time” Figured I’d just leave them to James Bond and Jack Bauer. ;-) You guys have made it a walk in the park, especially with an NFA Trust. Your customer service is absolutely the best.
2015-05-28 13:30:13
Wow, thanks…You're fast and I really appreciate it!
2015-05-27 16:38:58
By the way, thanks so much. Your customer service, indeed your entire business operation, is nothing less than a model for others to follow.
2015-05-27 16:04:56
Thanks Chase! Fantastic service as always!
2015-05-21 20:44:36
Wow, you guys are fast. Truly excellent. I will definitely be ordering my next can from you guys -- this is MUCH easier than my previous suppressor purchase. Thanks again,
2015-05-21 17:56:06
I received my suppressor yesterday and used it this morning. Man, is it quiet! I am very happy with the SilencerCo Specter II. I highly recommend Silencer Shop to anyone buying a suppressor. The staff is very knowledgable and customer service is excellent. The entire process from establishment of the trust to receipt of the suppressor is made easy thanks to these guys. Thank you Silencer Shop!
2015-05-21 15:28:07
Awesome! You guys provide a great unsurpassed customer services... Thank you!
2015-05-21 15:25:07
Thanks Paul, Your customer service is awesome. I'm planning on ordering another suppressor from you as soon as my budget allows :-)
2015-05-19 20:11:35
You guys are great at keeping people carefully and precisely informed about what's going on each step of the way. That means so much to those us waiting with such anticipation through a process made needlessly long by the government. From beginning to end, you've made the process of purchasing a suppressor simple and smooth - and I've found better prices nowhere. My congratulations to you, and many thanks,
2015-05-19 19:20:47
Hi guys, Thanks for making this process as painless as possible…Thanks for the support.
2015-05-15 21:47:15
Cool beans! I look forward to shooting through it. Thanks again, so much guys. You made it super easy, and as soon as I can I'll post a review with boucoup kudos for excellent customer service.
2015-05-15 15:59:08
You folks give wonderful customer service! It is much appreciated.
2015-05-11 22:06:04
I appreciate the quick response. You guys are always friendly, helpful and prompt with customers. I just wanna let yall know that doesn't go unnoticed. I have been telling everyone I know that buying from yall is a no brainer.
2015-05-08 19:48:23
I have received it (awesome service BTW, thought I had to go pick up the paperwork from you, and it's so organized)... Thanks!
2015-05-08 14:06:25
Thank you Chase I really appreciate the help. You guys do great work, I appreciate you helping me get set up with my suppressors!
2015-05-08 14:05:17
Forums are correct. You guys (and Gals) are the best when it comes to customer support. Thank you for simplifying the process.
2015-04-30 14:08:26
Thanks again. You guys have made this very easy so far and I won't hesitate to recommend you.
2015-04-30 14:04:35
Received [my suppressor] today you guys made this process very easy and it is much appreciated. I will be telling all my friends about y'all and thank you again.
2015-04-27 13:42:24
Chase, it was nice to speak with you today and take my order over the phone. I look forward to many more opportunities to order additional items!
2015-04-24 21:37:20
Hi Paul, I received my order in the mail yesterday. Both products are great! Additionally, I just wanted to let you know how awesome your customer service was. The entire experience was stress-free, seamless and incredibly responsive on your part. I will be pointing everyone I know to your business and if/when I make another purchase, I'll be looking your way first. Many thanks! Sincerely,
2015-04-16 21:54:15
It’s a pleasure dealing with an organization that responds quickly customer inquiries. I’ll be sure to pass that on to my associates that are considering purchasing the products and services you offer. Best regards,
Silencer Shop Customer
2015-04-15 17:07:36
Thanks. Great customer service from a good group of Texans has earned my suppressor business for sure!
2015-04-14 20:29:55
Great! Thank you so much Katie. I was nervous about this whole process, since I've only ever dealt with my NFA/firearm transactions face-to-face, but you have really helped make this whole process easy and smooth. I really appreciate it. Best,
2015-04-07 17:22:39
That makes sense. Thanks for the quick info. You guys make this so easy.
2015-03-27 21:32:54
Well thats great news!! Thank you guys very much for a pleasant and expeditious silencer buying experience! Sincerely,
2015-03-27 21:32:29
... thanks for response - so quick too, that's why I'm buying with you guys.
2015-03-26 23:00:53
Hello guys, I just want to say thank you for all that you have assisted me with, for my suppressor and your dedication to your customers! The updates are very informative and I just want to say thanks! It's not just about the sale for you all! The whole process from adding to the cart and now has been extremely pleasant!... Thanks again for everything and you now have another lifetime customer!!!
2015-03-20 20:56:42
Roy, Thanks for the information and quick reply. My FFL dealer recommended your site for purchasing a silencer and now I know why… Regards,
2015-03-19 23:01:17
Thank you very much for your outstanding customer service! My first visit on the recommendation of my son who I believe is a repeat customer. I will be back! Best regards
2015-03-12 19:40:02
Awesome! Too easy. LOL. Thank you for your time. It really is an easy process. Thanks, Brian
2015-03-11 16:36:15
I just want to tell you all how amazing this experience has been. I was skeptical about how easy it could actually be to order a suppressor online and I can officially say that you all provide an exceptional service. I will certainly be buying more from you in the future.
2015-03-11 16:35:43
Hey guys I really appreciate everything this is my first NFA item but will not be the last can I buy from y'all. You guys have this process simplified down to an art! Every step of this process has been streamlined and made easy and not quite so "intimidating" in the next couple months I plan in buying a aac m4-2000 for the colt mk18 I just purchased and rest assured I will be calling y'all. Even if your prices weren't the cheapest (which they are) I would still buy from y'all for the plain and simple fact that your customer service is unmatched anywhere I've shopped.
Silencer Shop Customer
2015-01-31 00:49:56
I would like to say I very much appreciate your approach to education on buying a suppressor. I have been a hunter and competitive shooter all my life but this is my first venture into this NFA stuff. I am very knowledgeable on guns, reloading, ballistics, long range and tactical shooting but I am clueless on this stuff. I have seen the same sort of elitist behavior from competitive shooters to new guys that are starting in competition shooting that you mentioned. I can't understand it but it happens. So thank you for being so helpful.
Silencer Shop Customer
2015-01-31 00:48:54
This was my first suppressor purchase and you guys were great to work with. I really appreciate being kept in the loop the entire time, with email updates regarding status. I will absolutely be purchasing from you again. Your prices are fantastic and the service is great. Please keep up the good work. Now can you guys please get a YHM 7.62 Phantom Titanium in stock? I'm ready to make another purchase!
Silencer Shop Customer
2015-01-31 00:48:22
Your quality and service is without a doubt, head and shoulders above the competition! Just the other day, I spoke to a representative; whom was not only very knowledgeable but courteous! That is very rare in today's business's. I will personally wait for you have the can in stock, that I desire; before ordering from someone else! That speaks volumes to your commitment for customer satisfaction. I am now a lifelong customer, considering I just ordered three cans and now contemplating another!! Keep up the excellent service.
Jeremy M.
2015-01-31 00:47:42
Thanks for the awesome service. I just got a sticker and a silencer removal tool in the mail yesterday that I had no idea you guys were sending me, and I just wanted to say thanks. You guys are a top notch company to deal with and you guys will have all my future business and any one I can send your way I will. I cannot say enough how great your customer service was. Any time I sent an email I received a reply within 5 mins. and my questions were always answered. Thanks you guys so much for making my first suppressor purchase a breeze. Thanks.
John I.
2015-01-31 00:46:57
Thanks for the info. Like most, I read all the testimonials on your site so I won’t keep beating that drum except to say, Thank You. I personally think people appreciate your organization so much for many reasons, not the least of which is because you and your family are just nice people. That leads to great customer service and positive outcomes. Dave, that is really rare in the fast paced environment of firearm related sales these day. I have purchased 7 suppressors so far, the last 3 of which were from you. The first 4 were honestly, not at all what I wanted. After 4 mistakes and literally thousands of dollars wasted, I’m on the right path. Now I see your site. Its clean and easy to navigate. Your inventory is clear. You carry all the best stuff. You offer tons of information, videos, and product specifications. And, you discount almost everything !! And to top it off, your customer service is second to none. Seriously, you have no competition in the market right now... None.
Silencer Shop Customer
2015-01-31 00:46:17
Thanks for making this so easy!
2015-01-31 00:45:32
Hello Roy, I went and did the paperwork on this one last night. I appreciate your help as well as Dave's help with this one and wanted to let you know. It is service like this that keeps me coming back and is the reason I put in an order for an Osprey just a few days ago. Thanks again. Best.
2015-01-31 00:45:06
Thank you..It has proven to be consistently enjoyable dealing with The SilencerShop. As I indicated to Roy earlier this am, if I find myself purchasing NFA item out of my State, it will always be with Silencer Shop. thx again.
2015-01-31 00:44:43
Hi Paul :-) You guys have the best customer service - two thumbs up. Thank you :-)
2015-01-31 00:44:22
Paul from your shop just called and I placed my order for a Surefire 762SOCOM-RC, SWR Spectre II, and a SWR Octane 45. You guys rock! Thanks again.
2015-01-31 00:44:03
Just wanted to let you know i got everything filled out, signed, and sent off. so i guess the waiting game begins. but really i just wanted to say that i appreciate you guys making all the necessary paperwork easy to understand and helping me navigate through it very easily. I'm not quite sure i could have done the whole process on my own correctly. I'm just glad you have a business that does what it says it will do and really comes through with it. i really appreciate you making the process very easy for the average Joe. keep up the good work! i will forever be a customer.
Silencer Shop Customer
2015-01-31 00:43:30
Silencer Shop has some of the best customer service I've ever received. I couldn't have been happier, truly. Every step of the way I was informed with what was happening with the process, and if I ever had any questions, you all were there with all the answers. Thanks for the incredible service and professionalism. If anyone needs a suppressor, or has questions about them, there is only once place to point them - to Silencer Shop!
Silencer Shop Customer
2015-01-31 00:42:18
Excellent. This is why I will deal with you. EXCELLENT customer service is hard to come by these days. I am setting up my trust (when I can find one reasonable) and plan on purchasing with 4 weeks. Thanks again.
2015-01-31 00:41:42
Thank you very much, your customer service is outstanding!
2015-01-31 00:41:20
Thanks for your help in making this an easy process. A friend of mine, should be contacting you in the next week or so to do the same transaction we did today.
2015-01-31 00:41:03
Thanx. Your customer service is wonderful. I realize that this is over and beyond.
2015-01-31 00:40:31
I received my Spectre II today and was very surprised by the included removal tool you all threw in. That is extremely generous of you! I couldn't be happier with my experience with Silencer Shop and will only purchase from you now on. Thanks again.
2015-01-31 00:40:11
Nothing but big kudos for Silencer Shop. They helped me find someone in my state to do the transfer. The serial numbers were assigned and e-mailed to me that day. The dealer to dealer transfer was initiated that day. When I called about 6 weeks later to see if I could change the muzzle brake to a flash hider, it wasn't an issue and the credit to my account (the flash hider was cheaper) was posted to my account that day. I was informed when the dealer to dealer transfer had been approved and was sent the tracking info for the package so I would know when it got to my local FFL. These folks are first class all the way. Awesome prices and even better service. If anyone reads this and is thinking about using Silencer Shop...DO IT...you will not be disappointed. Thanks again guys...
Silencer Shop Customer
2015-01-31 00:39:48
Was on Ar15 the other day and someone asked for a place to buy a silencer online. You guys got about 15 recommendations in a row, I don't remember anyone else even mentioned. Keep up the good work and tell my 2 silencers in jail I said "hi".
2015-01-31 00:39:05
Thank you for your patience Roy and great input on the purchases...especially the payment process and multiple cards. :)
2015-01-31 00:38:51
Thanks guys.. another first class experience. This is my.. 4th suppressor from you. You get my recommendation whenever someone asks where to get a can.
2015-01-31 00:38:17
By the way, let me take this opportunity to say that you have a fantastic website, and I have been very pleased with all of my transactions on your site. I tell everybody that I know who is looking for a suppressor to check you guys out. Also everyone on your staff that I have talked to, either by email or on the phone has been phenomenal. I probably check your website at least once a day to tempt myself with what you have in stock. This YHM Phantom is the 5th can that I have purchased from you this year, and am always looking for others. Thank you to you and everyone that works there.
Silencer Shop Customer
2015-01-31 00:37:05
Awesome!! Thank you very much. I have never delt with an out of state company that was so fast to reply to emails and keeping me up to date with what is going on. You guys have all my future business and I will be spreading your name to all my shooting buddy's.
Silencer Shop Customer
2015-01-31 00:36:32
Yep saw that email on Wednesday morning. Y'all are awesome and so fast!!! I ordered one of these cans over 6 months ago from a local shop n found out that if people complained about the wait then they were getting prioritized over me who ordered first. So after getting the Octane 45 from y'all and have such a pleasant experience I had to buy this YHM phantom. It was a big argument with the local shop to cancel my order but so sad for him when I knew one of the people he prioritized over me. In the end I am very happy cause Your price saved me 435+ dollars!!! Thank you, Thank you, Thank you!!! I look forward to doing business with Silencer Shop again, can't wait for that YHM Phantom LTA to become available, now to convince my wife I need that one too. :)
Silencer Shop Customer
2015-01-31 00:36:14
Roy, Thank you for the prompt reply. All of the positive testimonials sound absolutely correct. I will begin with the AAC Element 2. Thanks for your advice.
Silencer Shop Customer
2015-01-31 00:35:43
Found you folks through Silencerco and I am blown away at how much help and info you provide customers! I'm new to the NFA world and have been doing endless research trying to get factual information and get started. I've been super intimidated by misinformation and the process as a whole but 20 minutes reading through your website is all I had to do in the first place! I haven't even talked to anyone yet lol. I'm going to recommend you guys to any and all curious about silencers! I am super excited to get started now and really wanna do business with you guys in the near future :) Thanks so much!
Silencer Shop Customer
2015-01-31 00:35:26
Thanks for your prompt response! If the customer service wasn’t exceptional here, I don’t think buying a suppressor would be that exciting.
Silencer Shop Customer
2015-01-31 00:35:02
Thanks Dave. It’s sure been a pleasure. You guys go above and beyond when it comes to customer notification, thanks and have a great day!
Silencer Shop Customer
2015-01-31 00:34:33
Roy, Thanks for the info. I appreciate the help and will definitely purchase through you. It’s hard to find good service anymore so when I do I do my best to reward them.
2015-01-31 00:34:13
Thank you for the estimate invoice... as you know times are hard at least in my family they are but dealing with you has made things better. I really enjoyed talking to you and you answering my questions. Let me know you received the copies of our FFL and SOT.
2015-01-31 00:33:58
WOOHOO! Thanks for all your help Roy. You and the guys at Silencer Shop are the best! Now I need to completely forget about this transaction for about 15 months.
Silencer Shop Customer
2015-01-31 00:33:40
Hi Folks, My FFL/SOT received the can and I’ve already got the paperwork on its way to the ATF. I just wanted to thank you again for everything. Your order process is quick and easy and your communication to the buyer will keep me coming back. Also, I wanted to thank you for the hot-can mitt. That will definitely come in handy! Have a great weekend!
2015-01-31 00:33:19
Thank you for making my purchase of 5 cans an easy one! I know next to nothing about silencers in general but after shooting a silenced .45 Osprey this dove season I was hooked. I called the store after setting up my NFA and placed my order. I was ready to buy the world, but your sales person who took my order was very polite and educated me on what I needed and did not need. A few different pistons, and several quick attach flash hiders and I am ready to supress every firearm I own. This type of honesty is hard to come by these days and I truly appreciate it! On a side note my 5 year old daughter may be more excited than me, boy does she make her Daddy proud!
Silencer Shop Customer
2015-01-31 00:32:59
You guys are damn good & the electronic process for the paperwork and Tax Stamp is genius. I will never buy a suppressor from anyone else. Thank you so much for the wonderful service!
2015-01-31 00:32:31
Roy – Quality products and QUALITY CUSTOMER SERVICE. Those things together make Silencer Shop the ONLY company I will buy from. If it didn’t take so long with the BATFE, I’d have already ordered at least two more. I’m saving up though. I have the threaded barrels for my Sig and my FNX pistols. Those will be next, and I will only be doing business with you. Thanks.
2015-01-31 00:32:12
Paul, Thank you for getting back to me. Your customer service is 2nd to none. My next silencer purchase in the next month will definitely be through you guys again.
2015-01-31 00:31:42
Hi Roy and everyone, Thanks so very much for the update. Yes, I am going to use your advice and just forget about it as I wait for their approval. I appreciate the great customer service.
2015-01-31 00:31:24
Mark, thank you for your assistance today. I appreciated your time, knowledge and patience. I’m looking to order real soon. Thank you again.
2015-01-31 00:31:06
Extremely impressed with your company! So far Outstanding prices, service, and communication. Thank you. I will tell almost everyone I know what a great company the Silencershop is.
2015-01-31 00:30:48
I just wanted to say thanks for the way you guys handle your business. You all make a daunting process seem easy. I was completed, paid, and e-filed in 16 minutes. Mark is great! The guy needs a raise and a promotion. You are awesome and have won my business and many referrals.
2015-01-31 00:30:28
I just wanted to thank you for your hospitality and excellent service. I am very appreciative of the time you, Levi, Mark and all the great people of Silencer Shop have given to me. It was a very rewarding experience to shoot suppressed. Please share my gratitude. You can be assured that you have gained a loyal customer and strong supporter for your superior business model. I am looking forward to my next purchase with Silencer Shop. Thank you.
Silencer Shop Customer
2015-01-31 00:30:07
You all kick ass… just in case nobody told you today.
2015-01-31 00:29:42
Thank you Paul! I have reached out to W…Club to see if they are willing to begin the transfer at this point. Thanks again, your customer service has really been top notch! Cheers!
2015-01-31 00:29:27
Thanks Dave! And thank you and your company for making this acquisition less than the pain so many people have told me it was. If you have a little patience, it’s really not a big deal! Have a great day, be safe.
Silencer Shop Customer
2015-01-31 00:29:12
Thanks again. You guys are great. Very helpful. I made a referral to a friend of mine named XXXXX and he will be contacting you in the next couple of days for a few purchases as well.
Silencer Shop Customer
2015-01-31 00:28:54
Silencershop team, This was worthy of a press of the “easy button” Doesn’t get much easier than that, keep up the good work! Thanks!
2015-01-31 00:28:37
Thanks for replying so late in the day. I think we met at the Elm Fork Silencer Day in Dallas back in 2011 or 2012. Every suppressor I own came from your store and Silencer Shop will be the only place I buy suppressors in the future. You are your employees are truly exceptional.
Silencer Shop Customer
2015-01-31 00:28:20
Thanks for everything, Roy. You guys have outstanding customer service.
Victoria Sheriff’s Office
2015-01-31 00:27:52
Roy, We spoke last week about recommendations for suppressing both 5.56 and .300BLK as well as some barrel length considerations. Your advice was extremely useful and very informative. I shared all your points with a few friends here at work and I think we are going to put together identical kits. As we split up responsibilities, I’ve become the suppressor guy. The 4 of us are all active duty Navy guys who have been putting off this project for far too long. I know the price you offer on the SDN-6 is a great deal…Again, thank you very much for your time and thoughtful advice.
CAPT Scott
2015-01-31 00:27:30
Wow, your customer service is awesome! I will recommend you to all without hesitation... Thanks again.
2015-01-31 00:26:17
Thank you very much! You all there are really the best. Wouldn’t do business with anyone else.
2015-01-31 00:25:56
Just want to say you guys have great service. Fast replies to emails and you have been very friendly and helpful. I called and spoke to Dave last week about my order and the problems I was having getting it delivered, and he spent about 10-15 minutes on the phone with me helping and answering some questions I had. Thanks again. I hope to do more business with you guys in the future. I just wish I didn’t have to wait 6-9 months for each can, I’d probably buy one for each one of my guns, lol. If there’s anywhere I can post a sort of testimonial for you guys just send it my way, would be happy to.
2015-01-31 00:25:37
Thanks for your help Roy. You’ve made the last 5 suppressors so easy and customer service is great.
2015-01-31 00:24:59
You guys are awesome! Thank you for having such great prices, top of the line merchandise and superior customer service! Have a great day!
2015-01-31 00:24:41
Levi, I really appreciate your hard work and dedication to providing a first-class experience. I’m still preparing gun trusts tonight for soon-to-be Silencer Shop customers. Have a great evening!
2015-01-31 00:24:21
Thank you Roy, you guys really squared away when it comes to buying silencers. I’ve referred you multiple times already.
Silencer Shop Customer
2015-01-31 00:23:54
Wow, that was fast! I see why you guys are industry leaders. Thanks, hopefully I’ll get a couple cans ordered shortly. Thanks.
2015-01-31 00:23:19
I just wanted to compliment you folks for your outstanding customer service and rapid shipping! Thanks.
2015-01-31 00:11:37
YES! Thank you so very much. The entire process was made so convenient and easy by you and your staff. I appreciate all you have done and look forward to doing business with you again very soon.
2015-01-31 00:11:21
Roy: Thanks for the excellent information and service. I look forward to delivery of two (2) Silencerco Sparrows. Please call with questions.
2015-01-31 00:11:01
Awesome, you guys really have great service. Thank you for your individual care and attention. I hope to work with you again.
2015-01-31 00:10:43
Thanks again, you have been a great help! I know more about this stuff by talking to you than I ever did talking to my “gun” buddies. Customer for life here.
2015-01-31 00:10:24
Hi again Roy. Thanks again for all your outstanding assistance and making this purchase so easy.
2015-01-31 00:10:07
Roy, Thank you again for all your help! Your customer service is 5 star!
2015-01-31 00:09:52
Roy: Thanks, again, the information that I have gotten from you and your web site has been great! I chose Jim Willi off of your list of Texas Lawyers, he has been very patient while working me to get the NFA Trust tailored to my needs ( two rewrites). I’ll be placing an order with your company as soon as I make up my mind which units I want.
2015-01-31 00:09:38
You guys have been great... Much more professional than my local sot who thankfully was out of stock... LOL. Best.
2015-01-31 00:09:14
Hello, I purchased an Osprey 45 from you back in august and I am currently waiting on ATF approval. I live here in TX and I went the individual route as opposed to the trust route. I was amazed at how simple the process was going through you guys. A few months before I found you guys and started the process with the Osprey, I got the process started on a thunderbeast 30 BA and a 223P-1 with another dealer. I so wish I had done everything through you guys. I paid for the items in May and just this week got my duplicate form 4's from them. Thanks.
2015-01-31 00:08:47
Just wanted to thank you guys for all of your help. My suppressor came today and it looks pretty awesome. I mean I have watched countless videos if this suppressor, but having it in your hands is something else! I had to go straight back to work, so I can’t shoot it until tomorrow! You guys do a great job for someone who really doesn’t know much about getting a suppressor, and allowing them to feel comfortable purchasing one and educating them along the way NO MATTER HOW MANY EMAILS SOMEONE SENDS! I guess y'all probably won’t miss that much of our 11 month wait. Thanks again for your great staff and prompt responses throughout the months.That kind of service will make me look into another purchase!
Silencer Shop Customer
2015-01-31 00:08:10
Thank you for looking into this, Levi. As always, you guys customer support if fantastic!
2015-01-31 00:07:31
Thank you!…I’m spreading the word about SS to my buddies looking for cans, great service!
2015-01-31 00:07:15
Hello there, Thank You for having a great site like Silencer Shop in assisting me with this purchase and transfer. Thank You for your help.
2015-01-31 00:07:02
Thanks for the great customer service on this. I was surprised to see an automated process but it makes sense. You guys have already blown me away with your customer service skills. You are light years ahead of the other sellers online I have had to deal with.
Silencer Shop Customer
2015-01-31 00:06:45
Paul, Got it and thx for your outstanding customer service. My only complaint with Silencershop is that you do not have a shop in SC, although I am receiving faster service from you over my local stocking distributor (and they are a "Big Boy") even with the Form 3 transfers!! The eforms have overwhelmed them, but you guys have it down to a science...thx..again.
2015-01-31 00:06:25
Sounds like a plan. thank you for your excellent customer service and communication.
2015-01-31 00:06:04
Party time!!! It only took the ATF nine months. I probably will try to pick it up. If not I’ll let you know with the 4473. I have some subsonic rounds that have been waiting a long time to be fired.. Thanks for the news and the info. You guys do good work. Hopefully the next one I’m waiting on won’t take as long.
2015-01-31 00:05:49
From the communications I have had with you guys, I rate you guys with excellent customer service and really enjoy doing business with a company like yours. Thanks.
2015-01-31 00:05:29
Recently I purchased 2 suppressors through your website, the Surefire SOCOM and a SilencerCo Sparrow. I have wanted a suppressor for many many years but have always been concerned with the process. The only thing I am disappointed about is that I waited so long to order. The process was simple and painless. Everyone I spoke to at the Silencer Shop were friendly, helpful and very knowledgeable. Your system and webpage make things so easy that I just ordered another suppressor. Too often people are quick to point out faults and the negative. I just wanted to say thank you for a wonderful experience. Kindest Regards.
2015-01-31 00:05:08
You guys have been FANTASTIC! Best Regards.
2015-01-31 00:04:24
Hi Roy! Thank you for the quick response! Great service as always! I will go pick them up myself, this way I get to see your shop and meet you guys. Thanks again!
2015-01-31 00:04:02
Thank you for keeping me/us updated that are waiting to hear on the status of our applications. It has been a pleasure doing business with The Silencer Shop.
2015-01-30 23:36:37
Just to let you know, I received the silencer today! Thank you. Now I'm anxiously awaiting the second one! (You guys are awesome at what you do!)
2015-01-30 23:36:10
No problem thank you for explaining it I love the communication with you guys. I know if I send a message I can count on you responding. Thanks again.
2015-01-30 23:35:47
Roy, Just a note to say "Thank You" to you and your team for making the buying experience a great one indeed. Much appreciated.
2015-01-30 23:35:26
Roy, you're a kick-ass example of righteous manhood.
Silencer Shop Customer
2015-01-30 23:35:01
Thanks. After I pay the tax stamps and transfer fees for these two suppressors, I'll be looking for a threaded 5.56 can. I will definitely call your shop for advise. You guys have me hooked!
2015-01-30 23:34:47
Thank you Jeremy. My second experience with Silencer Shop is just as great as the first.
2015-01-30 23:32:23
You folks have been fantastic! I will be back in the future but until then I am telling everyone I know that is interested that the Silencer Shop is THE ONLY place to go for the best service and products.
Silencer Shop Customer
2015-01-30 23:31:42
Hi Jeremy, Thank you so much for your quick and awesome reply. I will look into what you suggested. I am still waiting for ATF approval on the 2 suppressors I bought from you guys. I will be purchasing the Octane HD 45 soon. I will ask about the Silencer Shop Direct once I am ready. Thanks again for your reply and have a super might!
2015-01-30 23:31:03
Daniel, You guys are on top of things. Thank You.
2015-01-30 23:30:08
Roy: thanks for the excellent customer support! Best Regards.
2015-01-30 23:29:52
Thanks, Jeremy. You all have been fantastic on the customer service part, and that’s appreciated.
2015-01-30 23:29:30
Dear Roy: Thanks for your response and thanks for the amazing customer service. This will be my 3rd purchase from Silencer Shop and you guys are truly the best.
2015-01-30 23:29:16
Perfect, thank you very much! Damn you guys for running such a good deal...LOL.
Silencer Shop Customer
2015-01-30 23:28:55
Let me just say, I really do appreciate all the responses to my emails. It really makes a difference. My experience has been flawless over the last three purchases. Customers do like it when you return emails even if it’s a brief word...Thumbs up.
Silencer Shop Customer
2015-01-30 23:28:32
Thank you Jeremy! You and your guys ROCK! You are always quick to reply and are always a great help in whatever I am asking about! Thank you and have a super day!
2015-01-30 23:28:08
Perfect. You folks do a great job. Thanks very much.
2015-01-30 23:27:45
I greatly appreciate the level of communication you have provided throughout the entire process. This has been one of the greatest buying experiences I have made. I have already begun sending friends and family your direction and will continue to do so.
2015-01-30 23:27:31
Roy, Thank you for the suppressor glove. That is very ingenious and appreciated. For my part, your customer service and quick shipping has made me a loyal customer and will recommend your site to my friends. Have a great 4th of July!
2015-01-30 23:27:12
Thank you again so much Roy for clearing up this matter...You have a safe Forth July and enjoy you're long four day weekend. You've earned it.
2015-01-30 23:26:50
Just a quick note to let you'll know after 5 long months to the day I finally received my Surefire mini. Many thanks to you and your crew. Thanks for everything.
2015-01-30 23:26:32
I just wanted to let you know that I received my suppressor via UPS today. All in all dealing with the Silencer Shop was the best and most "hassle free" NFA purchase I have ever made in my life to date and I have been buying NFA items since 1988. The system that you have put together works flawlessly and has allot of thought put into it for sure!!! I will be back for more for sure!!! Thank you!!!
2015-01-30 23:26:14
Roy, Thank you for your prompt service. You guy’s have been great to work with, ya’ll can us me for a reference anytime.
Silencer Shop Customer
2015-01-30 23:25:39
Thanks Roy, you guys Rock! I'll swing by and place my order.
2015-01-30 23:25:16
Haha, y'all are awesome. Thanks for the quick and informative reply. I'll be ordering some cans from y'all pretty soon. Thanks again. Best regards.
Silencer Shop Customer
2015-01-30 23:25:01
Howdy all, Firstly I want to again thank you sincerely for your beyond amazing customer service and care... Sincerest personal regards.
2015-01-30 23:24:42
Thanks Roy! Excellent customer service! Very much appreciated!
Silencer Shop Customer
2015-01-30 23:24:25
Tyler, Thanks a ton for the quick response I have received both emails and have everything I need. Your guys Customers Services is amazing, thanks again.
2015-01-30 23:24:07
Thank you, I know y'all have heard this before. I'll say it again though, you have the best customer service of ANY company I have ever done business with.
2015-01-30 23:23:50
Roy, This include all 5 suppressors from both orders...Thanks again for all of your help. You guys rock when it comes to customer service. Best Regards.
2015-01-30 23:23:34
...I just wanted to say that your customer service is top notch! And that I really appreciate how easy you make the process of ordering a suppressor...Best Regards.
2015-01-30 23:23:14
I just started purchasing silencers a month ago. Although I don't have my first purchase yet due to the processing time required these days, I am already a repeat customer and just bought a second one because of ease of purchase, great customer service, and good regulatory advice from you and your website. Thank you very much for making a difficult somewhat scary process a breeze.
2015-01-30 23:22:54
Nice... Roy, "this" is the kind of customer service that will have me buying from you sir. Thank you.
2015-01-30 23:18:48
Paul, thanks a million! There's a reason I come up from San Antonio to do business with you guys.
2015-01-30 23:18:04
Thanks. Just a comment. This is the first suppressor I’ve ordered from you guys, I already own 6 various units, and I’ve got to say I really like the way y’all do things over there. So much so, I have two more in my cart right now that I plan on ordering today. Just wanted you to know you’ve got a good thing going there, not that you didn’t know that already!
Silencer Shop Customer
2015-01-30 23:17:30
You guys are far and away the most on it, organized shop I've dealt with for NFA or any title two guns! Thanks very much and looking forward to doing business with you guys again.
Silencer Shop Customer
2015-01-30 23:16:54
Thank you for your prompt response. Replying to my email so quickly and before business hours is most appreciated. Silencer shop's huge success has been rightfully earned and will certainly continue with such personal service...
Silencer Shop Customer
2015-01-30 23:16:02
Staff, Received muzzle brake in mail yesterday. Thank-you very much for remembering. Excellent customer service! Have had a chance to use both suppressors that were picked up (Specwar 7.62 and SS Sparrow) and am very pleased with how they both perform. Looking forward to arrival of stamp for Liberty Mystic. Thank-you once again for all of your help and advice. It has proven to be most useful. Have a great day.
2015-01-30 23:15:29
Wow! You guys are on top of it, Thanks Roy!
2015-01-30 23:15:04
Thanks again, Roy, that is all perfect. By the way, my stamp came in for that order you helped me with last year. Good times! I'm amazed you guys have the Salvo 12 in stock, and on sale, to boot.
Silencer Shop Customer
2015-01-30 23:14:42
YOU GUYS ROCK! My wife is going to hate you guys.
Silencer Shop Customer
2015-01-30 23:14:13
I am a loyal customer, and I have greatly enjoyed the high level of customer service that you all have provided me in the past...Thank you.
2015-01-30 23:13:51
Roy, Thank you so much! I will be sure to spread the word about your customer service.
2015-01-30 23:13:32
Sounds great! Thank you to everyone for such awesome customer service!!!
2015-01-30 23:13:19
Hi, You guys are my “go to” shop for suppressors...Thanks.
2015-01-30 23:13:06
Thanks a million Roy. I really can't say enough about your customer support. I own several NFA items and I have to say that my experience with your company has been the best yet. I plan on doing a lot more business with you guys.
2015-01-30 23:12:47
Thank you, Roy...These are the first silencers I have purchased. I greatly appreciate your help. Everyone at the Silencer Shop has been incredible.
2015-01-30 23:12:27
Thank you very much Roy you have been a great help as soon as My NFA Gun Trust comes in we should be doing business.
Silencer Shop Customer
2015-01-30 23:12:08
Hi Roy, Thanks for checking on that and apparently your efforts paid off, as the transfer was approved today. I appreciate your efforts and that is why I have purchased several cans from you guys! Best Regards.
2015-01-30 23:11:50
Greetings, Wow...three separate and concise responses from your staff today! Thank you Daniel, Tyler, and Paul for the quick responses I received...and positive reassurance. I appreciate trading with you folks...this is my third suppressor from Silencer Shop and you folks deliver both outstanding products and customer support. I again thank you all for your attention to my initial concerns I presented last night...You folks have a great week!
2015-01-30 23:11:31
Roy- thank you, thank you, thank you! Very much appreciate it. Am going use this ASAP! Thanks again you guys are the best!
2015-01-30 23:10:40
A BIG thanks to Silencer Shop! I have put off time again setting up my trust. For a good while now, I've been in a perpetual state of "I'll get to it someday". Mostly this stems from my fantastically irrational loathing of paperwork/forms. But I finally took the plunge and set up my trust today. The Silencer Shop offering was insanely simple to set-up. The notary just left, and I'm ready to roll. Many thanks to Silencer Shop for an easy offering. I should have got this going years ago. I'm just waiting on UPS to drop off my scanner this afternoon so I can get down to business.
Silencer Shop Customer
2015-01-30 23:10:21
Hi, Paul. Thank you very much for the very fast reply, and for the great documentation and receipt info you sent.
2015-01-30 23:09:08
Thank you once again for outstanding service.
2015-01-30 23:08:56
Roy, Please pass this message along to Jeremy and Levi...I just hit "send" on two cans from you guys. My sincere appreciation to the staff at SilencerShop - as you guys helped a FNG to Suppressors navigate the research needed on getting the best can for my applications. Thanks!
2015-01-30 23:08:45
Roy, Thanks for all of your help in getting me started in the suppressor world... Thanks.
2015-01-30 23:08:26
Thanks for the info, and I appreciate the ease of the order of the SPECWAR, as I was flying overseas to train Iraqis finest. Not having to drive to your shop (even though it's 20 minutes away) saved the day...Thanks again.
2015-01-30 23:08:12
Hello Gary, Thanks for correcting my address. I truly appreciate the quality of your products, and your customer service!
2015-01-30 23:07:52
Wanted to thank Silencer Shop, and Jeremy in particular, for yet another smooth suppressor purchase.
Silencer Shop Customer
2015-01-30 23:07:41
Paul, Thank you for your prompt response and for correcting my mistake. Every time I deal with your company I've gotten nothing but great customer service, it is much appreciated. Thanks again.
2015-01-30 23:07:28
You guys are great….this is good service! Thanks.
2015-01-30 23:07:13
I just want to reply and tell you guys. I had bought a suppressor from XXXXXXX XXXXXXXX, and the process was literally a nightmare...I was worried about this process, and you guys made it super simple. Keep doing exactly what you are doing. You guys are fantastic. Thank you very much!
2015-01-30 23:06:58
I'll see you in a year my precious. :-) Y'all have been great! Let me know if you need any additional information. Thanks.
2015-01-30 23:06:40
Hello! First, let me say thank you so much for how easy a purchase this was. Awesome!!...Thanks! Respectfully.
2015-01-30 23:06:25
OK, great, wow, thanks Roy. You guys ROCK. I just submitted my trust and money for the stamp to you through your link so it’s all in the works. Now the wait.
Silencer Shop Customer
2015-01-30 23:06:07
Thank you so much for the reply, I have been scouring forums for a week now and you provided 2 answers within 10 minutes! The most helpful forum threads were from New Zealand believe it or not. Roy, your concerns match those of my gunsmith who I talked to only briefly. Thank you so much for your help!
Daniel Germroth
2015-01-30 23:05:21
Dang, that was quick! Thanks Roy. Looking forward to my first silencer.
2015-01-30 23:05:01
Hello, I just wanted to thank you for your extremely prompt and concise response to my questions regarding various suppressors and options. My trust placed the order today. Thanks for your quick response. I look forward to getting these into my trust, and appreciate your help.
2015-01-30 23:04:49
Thank you very much. I really appreciated you efforts and patience to help me make purchase. Have a great day. See you guys soon...probably over the summer months. We try to go to Sea World , Schliterbaun Water Park and go to Garner State Park.
2015-01-30 23:04:33
Daniel was great to work with and my follow-up question to Jeremy was met with equal patience and professionalism.
Silencer Shop Customer
2015-01-30 23:04:05
+10 for Jeremy and Silencer Shop for making suppressor buying soooo Dam easy, I am going to be even more broke now.
Silencer Shop Customer
2015-01-30 23:03:47
I want to share with everyone that Silencer Shop is committed to excellent customer service. Jeremy went out of his way to send me their custom mitts for removing my silencer free of charge. It meant a lot to me for them to extend such generosity. I know where I will be buying my next silencer!!! Thank you again for your efforts and for your sense of community.
Silencer Shop Customer
2015-01-30 23:03:21
Thank you very much for your help Roy. This is what I needed! ...As always, it's a pleasure dealing with you men at the Silencer Shop!!
2015-01-30 23:02:56
Fantastic, thanks for making the transaction so easy. Its nice to do business with a class act...Thanks.
2015-01-30 23:02:30
Hi Roy. Thank you so much for your help. I really appreciate it. I printed out the Trust and am getting it signed/notarized today and tomorrow and will get it to you. You guys have made this process so straightforward and less intimidating for a first timer.
2015-01-30 23:02:13
Thanks for the speedy response. You guys are definitely awesome. Now let the ATF wait game begin!
2015-01-30 23:01:42
Once again, you guys go above and beyond! Thanks, Gary!
Silencer Shop Customer
2015-01-30 23:01:31
Just a quick note. I have told EVERYONE I know about your outstanding level of communication and service. I thank you for the updates.
Silencer Shop Customer
2015-01-24 23:05:18
Hello again, Thanks for all of the great communication regarding my purchase...Thanks and best regards.
2015-01-24 23:05:05
Perfect...I won't but suppressors from anyone else anymore and refer everybody I can to you guys.
2015-01-24 23:04:49
Thanks guys, your service is awesome! Thanks.
2015-01-24 23:04:35
Got them - great service as always.
2015-01-24 23:04:24
Thank you for all your help through the process, y'alls responsiveness is awesome...Thanks!
2015-01-24 23:04:00
Thank you... You guys have been amazing! I've never experienced customer service like yours! Too notch I will never order another suppressor through anyone other then Silencer Shop!
Silencer Shop Customer
2015-01-24 23:03:41
My gosh your fast! You have my trust on file as a repeat offender and we're good to go! Thank you, Roy!...
2015-01-24 23:03:13
As a new "NFA stamp collector" I've bought my trust and 7 of my silencers from Silencer Shop in the last 4 months. They have great prices and have even matched competitor's prices on silencers I've bought. I can't say anything negative about this company. As soon as you purchase from them you get several emails with your receipt, serial number, etc. They also start the form 3 transfer right away as well and mail you tracking updates as they get them. THESE DUDES KNOW THEIR STUFF! I just wish the ATF was half as efficient as Silencer Shop. Also you can't beat Advanced Armament's $200 rebate till Dec 31st. BY NO WAY AM I AFFILIATED WITH SILENCER SHOP. I'm just a satisfied customer. Regards.
2015-01-24 23:02:58
Got my new can the other day just wanted to say thanks for making the process so easy. Now if the atf would it would be better. LOL Thanks again.
2015-01-24 23:02:23
This is my first silencer purchased (I actually ordered 4 different ones through your shop). I just moved to Texas (a refugee from the slave state of Kalifornia!!). Your service is unparalleled! Your website is phenomenal. I did the Gun Trust through your website--so easy. I appreciate the follow-up. So, thanks for being Top Notch, Top Drawer!
2015-01-24 23:02:07
Sure thing Paul, don't hesitate to call or e-mail if you need anything else from me! You guys rock!!
2015-01-24 23:01:51
Thank you guys! Your service is the best Ive had the pleasure of dealing with to date. I will be certain to spread the word about what a great group of people you guys are. Thanks again.
2015-01-24 23:01:37
Thank you for handling the processing of the paperwork for my other items so quickly! I can't tell you how impressed I've been with your business so far! Paul did an amazing job giving me the information required and he must be one of the most knowledgeable person in the industry. He amazed me with his professionalism and wisdom. I wish everyone in the industry was as competent as Paul then we wouldn't have so many issues with ATF filings. He deserves a raise. Just ordered the can and the tax stamp for the 7.62 sure fire RC in FDE, and wanted to make sure that y'all had kept a copy of my trust on file. If you need any additional information, please don't hesitate to call or email me. Again, I can't even begin to tell you how much I appreciate the exceptional service I have received so far! Best Regards.
2015-01-24 23:01:16
I want to say "Thank you very much!!" for getting the items I needed in such an expedient manor! I am very impressed with your responsiveness! Thank you again!
2015-01-24 23:00:49
Thanks for making all this easy! The order process for my two Harvesters was simple, and this was too. You guys rock.
2015-01-24 23:00:32
Thank you for your help, you guys kick ass.
2015-01-24 23:00:08
...Also your reps at the shop are very helpful and friendly, I will be sure to shop with y'all again! Thank you.
2015-01-24 22:59:54
Thanks Roy. I appreciate your quick response. Jim. Sometimes you sacrifice service for a better price, but that doesn't seem to be the case here...
Silencer Shop Customer
2015-01-24 22:59:32
Guys just a quick word. I got my new Liberty Mystic on Wednesday. We ate Thanksgiving dinner the next day and went hunting. My 14 year old was shooting a Ruger 77 .357 SBR with the Mystic on it. First round out of the new suppressor and two hogs down! Much to be thankful for, Silencershop is definitely on that list!
2015-01-24 22:59:19
Thanks Roy! And thanks for the super fast response as well!
2015-01-24 22:57:39
I wanted to reach out and thank you guys for all the help I got on my first NFA purchase and the helpful info I got while out at TIFF last month...
2015-01-24 22:57:24
Excellent, that was fast. Thanks for being awesome!
2015-01-24 22:57:10
...that was way above expectations. You have a loyal customer for life and will make sure everyone knows about this situation and the upstanding customer service...
2015-01-24 22:56:56
I have to thank Mr. Chase for all his assistance with helping me with my purchase yesterday online, very informative and from what I can tell has schooled me a little on suppressors. I will highly recommend the Silencer Shop to my friends and others. Thank you.
2015-01-24 22:56:41
Hey, Roy- Thanks for your prompt and considerate response...Much appreciated!
2015-01-24 22:56:22
I received both suppressors this afternoon...great surprise! Working with Silencer Shop has been a great experience! Every time I called in with questions before, during, and after my purchases, whoever answered the phone was always friendly, patient, and knowledgeable. Thanks to the ease of getting a trust established with your affordable solution, I finally pulled the trigger and then pulled it again; I couldn't be happier! I really appreciate the great communication along the way and at every step of the process; it was nice to be updated every time an update was available and never having to ask.
Silencer Shop Customer
2015-01-24 22:56:02
Thanks, Roy! I always enjoy working with you.
2015-01-24 22:55:37
Thanks Paul. Your customer service is second to none.
2015-01-24 22:55:19
Paul, Thanks again. I wish you guys would just start buying up the rest of the industry - it would be awesome to get this kind of customer service all the time...Merry Christmas to you and everyone else down there!
2015-01-24 22:55:01
Merry Christmas to you and everyone else at silencer shop. Over the weekend I was able to recommend yall to some family members and friends looking to buy their first suppressor. Everything has been very straight forward and easy to understand. Thanks again!
Silencer Shop Customer
2015-01-24 22:54:43
Thanks Roy. I'm going to call in right when I get back in town. I appreciate the great customer service. Will always buy from you guys for that reason. You will be getting my call soon.
2015-01-24 22:54:33
Excellent ! Thank you. This is my very first suppressor and so I wasn't familiar with the details of the process. Thanks for educating me and for all of the great customer support ! Can't tell you how glad I am to have purchased through you all as opposed to a local place. Happy new year!
2015-01-24 22:54:03
Good day! I am writing to confirm my receipt and fulfillment of my order consisting of three suppressors. I received the suppressors on Friday, 2 January 2015 after nearly five months. Thank you so much for assisting me with this project! Your assistance with walking me through the process and you diligence in keeping me informed was above reproach. I was so pumped up today after shooting my .300 Blackout bolt rifle with the AAC 762 SD! The experience of shooting a high powered rifle with only the sound of an air rifle had me on cloud 9! Thanks again for all your help!
Silencer Shop Customer
2015-01-24 22:53:45
This is my 12th suppressor purchased from Silencer Shop and I want to thank the entire Silencer Shop Team for making getting into the NFA game so effortless. No matter how many anxious people I would see when picking up my suppressor…when it was my turn, I was always greeted with a smile. Nice, thanks Silencer Shop!
2015-01-24 22:53:27
Just wanted to drop a quick thank you. I placed an order on line, and just after I placed it I realized that I bungled it and ordered the wrong thread size. I called and spoke to an actual human being and he corrected the mistake immediately. Outstanding customer service Tyler, this is why you guys are #1 in my book. Thanks again!
2015-01-24 22:53:09
Thanks so much for all your help! You truly live up to your reputation of being top notch in customer service. Thanks again!
Silencer Shop Customer
2015-01-24 22:52:47
...your Silencer Shop has out done the apple store for service. Everyone of your employees have been very professional and great to deal with. I recommend your shop to any one interested in a silencer.
2015-01-24 22:51:44
I believe his name is Chris. I would just like you guys to know how wonderful his customer service was. I had my wife order a supressor for me today. I thought she messed up the order while I was at work, having her email constantly from my account. I called Silencer Shop when I got off work to straighten up all confusion. Chris's assitance was beyond helpful and his attitude was fantastic, amidst my confusion. I even tried to cancel my order and resubmit due to all the confusion and Chris was able to walk me through everything. I know in my line of work, I like my empoyees to be recognized for their diligence and performance. I wanted Silencer shop to know the same of their staff.
2015-01-24 22:51:21
Just wanted to say thanks. Yall are so much more professional and efficient than the previous business I purchased a suppressor from.
Silencer Shop Customer
2015-01-24 22:50:55
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